gg99 Platform Privacy Notice

This page describes what we collect when you use gg99 and how we keep that data protected. We take your privacy seriously—from the moment you open our mobile app to when you withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer, your personal information is handled with care and encrypted at every step.

Our gg99 platform operates in jurisdictions where online gaming and sportsbook services are permitted by local law. We comply with applicable data-protection regulations and maintain transparent policies about what we collect, how we use it, and who has access to it. This privacy notice applies to all users of gg99—whether you are based in Jakarta, Surabaya, Bandung, Medan, Semarang, or any other location where our services are available.

We encourage you to read this notice carefully. If you have questions about our data practices, contact our support team or reach out to our privacy contact listed at the end of this page.

What We Collect and Why

We collect different categories of information depending on how you interact with gg99. Understanding these categories helps you know what data we hold and for what purpose.

Account and identity information: When you create a gg99 account, we collect your email address, phone number, and username. If you choose to deposit funds or withdraw winnings, we collect additional identity information—your full name, date of birth, and home address. This information is required by law to prevent fraud, money laundering, and underage access to gaming services. We store this data securely and use it only for account verification, payment processing, and regulatory compliance.

Payment information: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we do not store your full banking credentials on our servers. Instead, you are directed to your bank or payment provider's secure system, and we receive only a transaction confirmation. This means your bank details remain with your bank—never with gg99.

Gaming and betting data: We log your gameplay activity—which games you play, your stakes, your results, and your balance—to provide you with session history, fair gaming records, and account statements. This data helps us track your activity and detect fraudulent behaviour.

Device and connection information: We collect information about the device you use (phone model, operating system), your IP address, and connection type (4G, WiFi). This helps us optimize our mobile app performance and detect unauthorized access attempts.

Cookies
Small text files stored on your device that remember your login session and preferences. We use cookies to keep you logged in and track your activity on gg99.
Logs
Automated records of your actions on gg99 (login times, betting activity, withdrawals). We retain these for security, compliance, and dispute resolution.
Analytics
Aggregated, non-personal data about how users interact with our platform. This helps us improve the app but does not identify you individually.

Communications data: If you contact our support team via email or live chat, we record your message and our response. We use this to resolve issues, improve our service, and comply with complaints procedures.

Location data: Our gg99 platform may infer your location from your IP address to verify that you are in a jurisdiction where our services are available. We do not actively track your precise location unless you grant permission.

Our gg99 Data Protection and User Rights

We process your data on several lawful bases. For account creation and gaming services, we rely on your consent and our contractual obligation to provide the service. For fraud prevention, account verification, and regulatory compliance, we rely on our legal obligations. We never sell your data to third parties. However, we do share specific information with trusted service providers:

Data retention: We retain your account data for as long as your gg99 account is active and for a period after closure to comply with legal requirements (typically 5–7 years). Gaming records and transaction logs are kept for compliance and dispute resolution. If you request account deletion, we anonymize personal data where legally possible, though we retain transaction records as required by law.

Your rights: We respect your data rights. You can request access to your personal information, correct inaccuracies, request deletion (subject to legal holds), or withdraw consent. Contact our privacy team to exercise these rights.

Data security: Our gg99 platform uses SSL/TLS encryption to protect data in transit. Account credentials are hashed and salted; we do not store passwords in plain text. Payment information flows through encrypted channels directly to your bank or payment provider. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

International transfers: Our gg99 servers may be located outside your country. Data transferred across borders remains encrypted and is handled according to this privacy notice and applicable law. By using gg99, you consent to such transfers where necessary to provide the service.

Third-party links: Our gg99 app and website may contain links to external sites (tournament schedules, payment provider websites, game publishers). We are not responsible for the privacy practices of these third parties. Review their privacy notices before providing information.

Children and minors: Our gg99 platform is not intended for users below the legal age to gamble in their jurisdiction. We do not knowingly collect data from minors. If we become aware a minor has created an account, we will close it and delete associated data.

Contact and complaints: If you have privacy questions or concerns, contact our data protection officer or support team. We aim to resolve issues promptly. If you are unsatisfied with our response, you may lodge a complaint with your local data protection authority.

Policy changes: We may update this privacy notice periodically to reflect changes in law, our practices, or other factors. We will notify you of material changes by email or prominent notice on gg99. Your continued use of our platform after such notice constitutes acceptance of the updated policy.

Our commitment to your privacy extends across all gg99 services—live-dealer tables, slot games, sportsbook betting on Liga 1 and Piala AFF, and esports markets. Regardless of which feature you use or when you engage with gg99, your data receives the same level of protection and respect outlined in this notice.

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